Ship & Return Policy | Carlisle Camera

Ship & Return Policy

Shipping Policy:

Carlisle Camera ships most items via US Postal Service Priority Mail, within 48 hours of receiving the order.  The exception would be large items that do not qualify under USPS shipping requirements such as long rolls of backgraound paper, items over 70 pounds, or items that are drop shipped from our suppliers.  Such items may not be sent Priority Mail, and shipping times will vary accordingly.  Shipping via UPS, FED-EX, or Expedited shipping can be arranged at an additional cost (please contact us for such requests).  Our shipping department work hours are the same as our showroom hours.

Return Policy:

Items can be returned within 14-days of the original order for a full refund.  Items that are returned after the 14-day period will be accepted, but will be charged a 25% re-stocking fee.  No returns will be accepted after 20-days.  All returns must meet the following criteria:

> Items are in the exact same condition as they were sent out with no signs of use or damage.

> All packaging materials and package contents are included, unused and undamaged.

> Package bar codes are intact (rebates have not been claimed).

Items that do not meet this criteria will receive an “adjusted” refund at our discretion.  This is not a rental program so please do not treat it as such.